Our Commitment to
Fairness & Trust.

At OFFTRY, we are committed to providing a reliable AI-powered Virtual Try-On service that helps merchants grow their businesses. We understand that sometimes things don't work out as expected, and we want to make the refund process as simple and transparent as possible.

This Refund Policy explains when and how you can request a refund for your OFFTRY subscription. It applies to all merchants who have purchased a paid subscription plan.

We believe in:

• Fairness — We treat every refund request with care and consideration

• Transparency — Clear policies with no hidden terms

• Trust — We want you to feel confident in your decision to use OFFTRY

The OFFTRY Starter plan includes a 5-day free trial, allowing you to explore the platform and evaluate if it meets your business needs.

During the free trial period:

• You will not be charged

• You can cancel at any time without any cost

• A valid payment method is required to start the trial (no charge will be made until the trial ends)

• If you cancel before the trial ends, you will not be charged

No refund is needed during the trial period since no payment is collected.

All subscription fees are generally non-refundable once payment has been processed. However, OFFTRY may, at its sole discretion, issue a full or partial refund in the following cases:

• Duplicate charges — If you were accidentally charged twice for the same subscription

• Billing errors — If there was an error in the amount charged

• Significant technical issues — If the service was unavailable for an extended period or failed to function as described

• Service not delivered — If you were unable to access the service due to our error

Refund requests must be submitted within 7-14 days of the charge date. For EU customers, additional consumer protection rights may apply in accordance with local laws.

To request a refund, please follow these steps:

1. Contact us at offtry.pk@gmail.com with the subject line 'Refund Request'

2. Include your account email address and the reason for your refund request

3. Provide any relevant details or documentation (e.g., transaction ID, screenshots of issues)

4. We will review your request and respond within 3-5 business days

If your refund is approved:

• The refund will be processed to the original payment method

• You will receive a confirmation email once the refund is complete

• Refunds typically take 5-10 business days to appear in your account, depending on your payment provider

You may cancel your subscription at any time through your account settings or by contacting support.

When you cancel:

• You will retain access to the Service until the end of your current billing period

• You will not receive a refund for the remaining unused portion of your subscription (no prorated refunds)

• Your account will remain accessible with limited functionality after the period ends

• You will not be charged again when the current period ends

This policy applies to all plans, including Starter, Basic, Pro, and Enterprise.

For customers located in the European Union (EU), additional consumer protection rights may apply under applicable laws.

EU customers may have the right to:

• Withdraw from a purchase within 14 days of the transaction (cooling-off period)

• Receive a full refund for digital services that have not been fully performed

• Seek remedies for non-conforming services

Please note: The 14-day cooling-off period does not apply to digital services that have been fully performed with your consent.

If you are an EU customer and believe you are entitled to a refund, please contact us at offtry.pk@gmail.com with your request.

If a payment fails due to insufficient funds, expired payment method, or other reasons:

• We will notify you via email and provide instructions to update your payment information

• You will have a 7-day grace period to update your payment method

• If payment is not received within 7 days, your subscription may be cancelled

If you were charged but the service failed to activate due to our error, you are eligible for a full refund within 7-14 days of the charge date.

If you believe a charge is incorrect, please contact us directly at offtry.pk@gmail.com before initiating a chargeback.

We are committed to resolving billing disputes fairly and quickly.

If you initiate a chargeback without contacting us first:

• Your account may be suspended pending investigation

• Your access to the Service may be limited

• We may dispute the chargeback with evidence of the valid charge

We understand that mistakes happen, and we will work with you to resolve any billing concerns.

If you upgrade your plan mid-cycle:

• You will be charged the prorated difference for the remainder of the billing period

• The new plan's features will be activated immediately

• This charge is non-refundable

If you downgrade your plan mid-cycle:

• You will retain the features of your current plan until the end of the billing period

• The new pricing will apply from the next billing cycle

• No refund will be issued for the downgrade

We recommend reviewing your plan needs before making changes to avoid unexpected charges.

We understand that every situation is unique. If you have a special circumstance that is not covered by this policy, please contact us.

Examples of cases we may consider on a case-by-case basis:

• Extended service outages affecting your business

• Medical emergencies or other personal hardships

• Genuine misunderstanding about the service features

We believe in treating our customers fairly and will do our best to find a reasonable solution.

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

• Email: offtry.pk@gmail.com

• Subject Line: 'Refund Request' or 'Billing Inquiry'

• WhatsApp: +92 344 595 9967

We aim to respond to all refund inquiries within 3-5 business days.

Last Updated: September 2026